Customer Preference Management System

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Customer Satisfaction

We designed our Customer Preference Management System for a wide-variety of companies and industries including utilities and financial institutions. Our software is easily and quickly implemented. More importantly, we understand maintaining two separate databases just isn’t practical. That’s why our customer preference management system works within the SAP CRM framework. One database. One system. One solution.

Tech-Net’s Customer Preference Management System offers several advantages:

  • All preferences housed within a company’s system of record, i.e. CRM
  • Integration with SAP
  • System is agile enough to incorporate additional channels/communications as they are offered and developed by the company (outgoing text, push notifications,etc.)
  • Integration of Contract Management with Customer Preference Management
  • Rapid deployment – 50% faster than competitor’s deployment
  • Less impact on regression testing
  • Seamless integration
  • Less training impact
  • Upgrade compatible
  • Supports the building blocks of a preference center, i.e. Certify, Capture, Update, Honor and Analyze
  • Allows company to easily analyze data to determine which communication preferences customers choose and then match marketing to it