Tech-Net
Customer Preference Management System

(888) 666-6568

 

Enhance Customer
Satisfaction
Manage Multiple
Communication
Channels
Communicate Easily
With Customers
SAP

SAP Integration

Our Customer Preference Management Systems works inside SAP’s CRM system allowing you to maintain just a single database. Our system eliminates expensive interfaces and custom code.

SAP Intergration
Flexibility

Flexibility

Technology changes. Customers’ communication preferences also change. Our system is flexible and adaptable and works with all existing communication channels and any future developments.

Flexibility

Rapid Deployment

We get it. You need your customer preference management system quickly. We can implement our solution 50% faster than the competition’s. Quicker implementation means a quicker ROI.

Rapid Deployment

Increase

Customer Satisfaction

Capturing and using customer preferences results in 89% higher customer satisfaction.

Customer Preference Management System

Rapidly-deployable, low-cost, and scalable solution

In an era when technology shapes way people lead their lives, it is imperative that companies provide state of the art communication platforms for their customers.

Not only does this type of technology provide a competitive edge, but it ensures customers an easy and efficient way to communicate their preferences with your business.

Unfortunately, many companies struggle to implement a robust Customer Preferences Management solution when faced with the constraints of legacy systems systems and the perceived loss of customer control. Fortunately, Tech-Net has developed a rapidly-deployable, low-cost, and scalable solution built on the SAP CRM framework. This allows your Customer Preference Management to be an integral part of SAP for Utilities and eliminates the need for expensive third-party software. Our solution enables customers to easily specify the content, mode of receipt, and timing of communication they receive, thereby increasing customer satisfaction, sales, and ultimately – the bottom line.

Emergency Communication

Emergency Communication

Easily communicate outages or issues with your customers and employees with our user-friendly system. Your customers will receive the message in their preferred communication method.

Opt Out Functionality

Opt Out Functionality

Customers can easily opt out of receiving marketing communications while still receiving other communication including alerts and bills.

Upgrade Compatibility

Upgrade Compatibility

Our system can be easily scaled to company of any customer size and is fully compatible with the current and future versions of SAP such as Multi Channel Foundation.

Responsive Design

Responsive Design

No matter what device your customer uses, our program is responsive to fit their device. A customer will experience different user friendly formats for PC, tablet and mobile device.

Technical Features

  • Web Integration
  • ORC File Outgoing Integration
  • ORC File Return Integration
  • Multiple Communication Features

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